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TERMS & CONDITIONS

PRIVACY POLICY

At Gua Candle Company, we take great care to ensure that your privacy and safety are protected. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. We prioritize transparency and security to build trust with our customers. If you have any queries about our Privacy Policy, feel free to reach out to our customer care team. 

Last Updated: November 2025

Gua Candle Company (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase products, or interact with us.

By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

We collect personal information that you provide when you:

  • Place an order

  • Create an account

  • Contact customer service

  • Sign up for emails or promotions

  • Participate in giveaways or surveys

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

We do not store full credit card numbers.

b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Time spent on site

  • Referring URL

This is done through cookies and similar tracking technologies.

c. Third-Party Tools

We may use third-party services such as:

  • Google Analytics

  • Meta / Facebook Pixel

  • Email marketing platforms

  • Payment processors

  • Website hosting providers

These tools may collect additional data necessary to provide their services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about your purchase

  • Send updates, promotions, or newsletters (you may unsubscribe anytime)

  • Improve our website and customer experience

  • Detect fraud or security issues

  • Comply with legal requirements

We do not sell your personal information.

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors

  • Shipping carriers

  • Email/SMS marketing providers

  • Analytics partners

These third parties only access your information to perform necessary services and are obligated to protect your data.

4. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing communications

  • Decline cookie tracking

You can exercise these rights by contacting us at:
[add your email]

5. Data Protection

We use reasonable administrative, technical, and security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Retention

We retain your information only as long as necessary to:

  • Fulfill orders

  • Meet legal obligations

  • Maintain business records

7. Children’s Privacy

We do not knowingly collect data from children under age 13. If you believe a child has provided information, contact us to request deletion.

8. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us.

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Gua Candle Company — Cookie Policy

Last Updated: November 2025

This Cookie Policy explains how Gua Candle Company (“we,” “us,” “our”) uses cookies and similar tracking technologies on our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you browse our website.
They help us improve functionality, performance, and personalization.

Cookies may be:

  • Essential (required for the website to function)

  • Performance (analytics and site improvements)

  • Functional (remembering preferences)

  • Marketing/Advertising (personalized ads and measurement)

2. How We Use Cookies

a. Essential Cookies

These allow the website to operate. Examples:

  • Shopping cart functionality

  • Secure checkout

  • Account login

Without these, core site features may not work.

b. Analytics & Performance Cookies

Used to understand how visitors use our site, including:

  • Page views

  • Traffic sources

  • Browsing patterns

  • Time spent on site

Tools may include Google Analytics or similar platforms.

c. Functional Cookies

These enhance user experience by remembering:

  • Preferences

  • Login details

  • Recently viewed items

d. Advertising & Targeting Cookies

Used to show personalized ads or measure ad effectiveness through platforms such as:

  • Facebook/Meta

  • Google

  • Pinterest

  • TikTok

These may track browsing across websites.

3. Third-Party Cookies

Some cookies on our site may be set by third parties.
We do not control these cookies directly but rely on them for analytics, marketing, and functionality.

4. How to Control Cookies

You can manage or disable cookies in your browser settings.
Please note that disabling certain cookies may affect website functionality, including checkout.

Common browser controls include:

  • Clear browsing data

  • Block third-party cookies

  • Block all cookies

  • Manage specific site cookies

5. Consent

By continuing to use our site, you consent to our use of cookies.
You may withdraw consent at any time by adjusting your browser settings.

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

7. Contact

 

For questions about this Cookie Policy, contact us.

Privacy & Safety

SHIPPING & RETURNS

Our Shipping & Returns policy is designed to provide you with a seamless experience when purchasing our Feng Shui–inspired candles. We strive to deliver your order promptly and handle returns efficiently. For detailed information about our shipping and returns process, please refer to our dedicated policy page.

WHOLESALE INQUIRIES

Interested in retailing our harmonizing candles? We welcome wholesale inquiries from retailers looking to offer our Feng Shui–inspired products to their customers. Contact us for more information on how to become a Gua Candle Company retail partner.

Last Updated: November 2025

Welcome to Gua Candle Company. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Gua Candle Company (“we,” “us,” “our”) provides handcrafted candles and related products. These Terms apply to all visitors, customers, and users of our website.
By using this site, you confirm that you are at least 18 years old or have permission from a legal guardian.

2. Products & Descriptions

All candles are handcrafted, which means slight variations in color, appearance, or scent throw may occur.
We strive to ensure all product descriptions, photos, and details are accurate, but we do not warrant that they are error-free.

3. Ordering & Payment

  • All prices are listed in USD.

  • Payment is due at checkout.

  • We reserve the right to refuse or cancel any order due to suspected fraud, errors in pricing, low inventory, or policy violations.

4. Shipping

  • Orders typically ship within 3–7 business days unless otherwise noted.

  • Once a package is handed to the carrier, delays, damages, or lost packages are the responsibility of the shipping service.

  • Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delays or non-delivery.

5. Candle Use & Safety

By purchasing, you acknowledge the following:

  • Always follow the safety label on each candle.

  • Never leave a burning candle unattended.

  • Keep candles away from flammable objects, pets, and children.

  • Improper candle care (not trimming wicks, burning for too long, ignoring tunnel prevention instructions, etc.) may affect performance and does not qualify as a product flaw.

6. Intellectual Property

All website content—including text, images, logos, and product names—is the property of Gua Candle Company.
You may not copy, reproduce, or use any content without permission.

7. Limitation of Liability

We are not responsible for any damages resulting from misuse of our products, including burns, fires, or property damage.
Our liability is limited to the cost of the product purchased.

8. Privacy

Any personal information submitted during checkout is used solely for order processing and customer communication.
We do not sell or share your information with third parties.

9. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website implies acceptance of the updated terms.

Last Updated: November 2025

At Gua Candle Company, every candle is handcrafted with care. If something isn’t right, we’ll do what we can to help. Please read our return and refund policies below.

1. Returns & Exchanges

Because our products are handmade and considered personal-use items, we do not accept returns on used candles, even if partially burned.

We do accept returns or exchanges for:

  • Items damaged during shipping

  • Incorrect items received

  • Defective wicks or containers

  • Severe cosmetic damage affecting use

Requests must be submitted within 7 days of delivery with photo proof.

2. Refunds

Refunds are issued in the form of:

  • Replacement product

  • Store credit

  • Full or partial refund (case-by-case)

We reserve the right to determine the appropriate resolution after reviewing your claim.

Refunds will not be issued for:

  • Candles damaged due to misuse (improper burn method, overburning, untrimmed wick, etc.)

  • Normal variations associated with handmade products

  • Scent preference issues once the candle has been burned

3. Lost or Stolen Packages

If tracking shows “delivered” but you cannot locate your package:

  • Check with neighbors, building office, mailbox cluster, etc.

  • Wait 24–48 hours in case of carrier scanning delays.

We are not responsible for stolen packages. However, we will assist you in filing a claim with the carrier.

4. Order Cancellations

Orders may be canceled within 12 hours of purchase, as long as they have not shipped.
Once an order is shipped, it cannot be canceled.

Accessibility Statement

Last Updated: November 2025

Gua Candle Company is committed to making our website accessible to all individuals, including people with disabilities. We strive to maintain a website that is compliant with current accessibility standards, including WCAG 2.1 Level AA guidelines.

Our Commitment

We are continuously improving the accessibility of our website and online experience. We aim to ensure that individuals of all abilities are able to:

  • Navigate our website easily

  • Understand product descriptions and content

  • Access customer service assistance

  • Complete purchases without barriers

Accessibility Features

We implement the following features to support accessibility:

  • Clear and consistent navigation

  • Text alternatives for images wherever possible

  • Readable fonts, contrast settings, and mobile-friendly layouts

  • Keyboard-accessible menus and forms

  • Descriptive labels for buttons, forms, and interactive elements

Ongoing Improvements

We regularly review our website and make improvements to enhance accessibility. As technology and standards evolve, we update our practices to ensure inclusivity for all users.

Feedback & Assistance

If you experience any difficulty accessing information on our website, or if you have suggestions to improve accessibility, please contact us:

Email: [add your email]
Phone: [add your phone number]

We are happy to assist with:

  • Placing orders

  • Providing product details

  • Accessing policies

  • Navigating our website

Third-Party Content

Our website may include links to third-party sites or tools. We cannot guarantee the accessibility of these external providers, but we encourage them to support inclusive web practices.

Commitment to Inclusion

 

Gua Candle Company believes everyone should be able to enjoy beautiful, handcrafted candles without digital barriers. We are dedicated to creating an accessible, welcoming experience for all customers.

ACCEPTED PAYMENT METHODS

    We accept the following payment methods:
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